How to use Norton Removal Tool

Norton Removal Tool, also known as SymNRT, is a free uninstall tool developed by Symantec Corporation in order to help users easily and completely uninstall most of the Norton products. However, use this uninstall tool, it is recommended only if the regular removal of Norton software is not working properly and you can not use it. Also, you can use the Norton Removal Tool to remove a failed installation or a damaged Norton product.

The current version of the SymNRT tool will stop all running Norton programs and completely uninstall ALL copies of:

• Norton AntiSpam 2004 and 2005
• Norton Antivirus 2003 through 2012
• Norton Ghost 2003,9.0,10.0,12.0,1 A.O and 15.0
• Norton GoBack 3.1 through 4.2
• Norton Internet Security 2003 through 2012
• Norton Password Manager
• Norton Personal Firewall 2003 through 2006
• Norton SystemWorks 2003 through 2009
• Norton Confidential Online 2007
• Norton Add-on Pack 1.0 - 4.0
• Norton Save and Restore 1.0 through 2.0
• Norton 360/Security Suite/Business Suite 1.0 - 5.0
• Norton Safety Minder 1.0
• Norton SafeWeb 3.2

Specifications

The Norton Removal Tool supports the following operating systems: Windows 7, Windows Vista, Windows XP, Windows 2000, Windows Me and Windows 98. It should be noted that SymNRT supports both the 32-bits as well as the 64-bits machines.

Downloading

The Norton Removal Tool can be download for free from Symantec server and is available in two versions:

1. for Windows 7/Vista/XP/2000 — Norton_Removal_Tool.exe [899 kB]
2. for Windows Me/98 — Norton_Removal_Tool_9x.exe [618 kB]

Before you can run

First, before run the Norton Removal Tool, you must save your Product Key. To do this:

1. Go to the Norton Account website;
2. Sign in to Norton Account;
3. Under «Products», click the Norton product for which you want to save the Product Key.
4. Write down the Product Key;
5. Sign out of your Norton Account;

Note:

If you downloaded your product from your service provider, you do not have a Product Key, so, skip the above steps. If you have a CD version, you can find your Product Key at the back of the CD sleeve. For your download purchase, you can find it in the confirmation email from Symantec.

Next, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. If you have pcAnywhere or WinFAX, uninstall it using «Add or Remove Programs» before running the Norton Removal Tool. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.

Also, keep in mind that you will need to restart your computer after running this tool and before proceeding, shut down all other programs and do not start any other program until SymNRT completes.

License Agreement

Once you’ve downloaded and launched the needed version of Norton Removal Tool, you must read and accept the License Agreement in order to use it.

Here, you will need to pay attention to the fact that the software tool is provided «As is», exclusive of any warranty, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or any other warranty, whether expressed or implied.

Security code

Next, you need to read a random generated security code (CAPTCHA), which consists of numbers, uppercase and lowercase letters, and type it (the security code is not case sensitive) in the box that appears.

If you did not know, the security code is used to prevent the automatic deletion of Norton software.

About to begin removal

Once you have entered the correct security code, you get a message that Program removal may take several minutes and Once the removal process begins, it cannot be stopped.

Removing products

Once the uninstall process started, the Norton Removal Tool will identify and uninstall all Norton products listed above.

During removing products process, the uninstall tool will:

1. Close Norton windows
2. Stop Norton processes
3. Delete Norton services
4. Remove Norton driver dependencies
5. Remove Norton script blocking hooks
6. Process MSI’s by Upgrade Code
7. Process MSI’s by Product Code
8. Remove Norton folder trees
9. Remove Norton files
10. Remove Norton individual folders and empty folder trees
11. Remove Norton registry keys recursively
12. Remove Norton registry values
13. Remove Norton individual registry keys
14. Remove Norton scheduled tasks
15. Unregister Norton DLL’s

Removal completed

After starting the uninstall process, after several minutes (in dependency on the number/versions of Norton applications installed and computer configuration) you will receive a message that Norton Removal Tool has completed the removal operation. If you are not installing any Norton product turn on Windows Firewall if it is disabled. You must restart your computer now.

After restarting the computer, your browser will open a web page where you will find the necessary help to reinstall your Norton product after you run the Norton Removal Tool.

Norton Remove & Reinstall Tool

The Norton Remove & Reinstall tool, also known as NRnR or tool, uninstalls all supported Norton products from your computer, and reinstalls the latest version of your Norton security product.

Norton Removal & Reinstall tool automatically reinstalls the latest version of your Norton security product like Norton AntiVirus, Norton Internet Security, or Norton 360. If you already have the latest version of Norton AntiVirus, Norton Internet Security, or Norton 360, the Norton Remove & Reinstall tool reinstalls the same version of the Norton security product on your computer.

Apart from the Norton security products, if you have any other utility products like Norton System Works, Norton Ghost, pcAnywhere, or Norton Utilities, you have to reinstall them manually. Before you proceed, make sure that you have the installation CDs or the downloaded installation files of those products. If you have Norton Online Backup or Norton Safety Minder, you can redownload them from the Norton Web site.

Downloading the NRnR tool

The last version of Norton Remove & Reinstall tool can be download for free from Symantec server: NRnRA.exe [5,4 MB]

System requirements of NRnR tool

Before starting the Norton Remove & Reinstall tool, you should read carefully the following requirements:

• The Norton Remove & Reinstall tool is compatible with the following Norton security products:
  • Norton AntiVirus 2009 and later versions
  • Norton Internet Security 2009 and later versions
  • Norton 360 Version 3.0 and later versions
• You should have activated your product using a Norton product key at least once.
• The Norton Remove & Reinstall tool is not compatible with Norton Online products like Norton AntiVirus Online, Norton Internet Security Online, or Norton 360 Online, which are provided by the service providers. If you have received your Norton product from your service provider, go to the next section of this document to download and run the Norton Removal Tool.
• You need to log on as an administrator on your computer to run the Norton Remove & Reinstall tool.
• If your computer is running in Safe Mode, make sure that you run the Norton Remove & Reinstall tool from Windows desktop.

Running the NRnR tool

After starting the Norton Remove & Reinstall tool, will be executed the following:

1. Initializing Norton Remove & Reinstall.
2. Checking for new version of Norton Remove & Reinstall.
3. Checking for supported Norton Products.
4. Gathering installed product details.
5. Checking for updates.
6. Initializing download.
7. Downloading installer.
8. Saving User Settings.
9. Uninstalling previous product.

What if NRnR tool fails

If your Norton product is not compatible with the Norton Remove & Reinstall tool, or if you receive any error when you run the tool, you can download and run the Norton Removal Tool. After you run the Norton Removal Tool and restart the computer, you will receive instructions on how to reinstall the latest version of your Norton product. For more information on how to download and run the tool, go to the SymNRT download page.

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Norton DNS for home use

There are thousands of infected and fraudulent Web sites on the Internet, with new ones popping up every day. So how do you know if a site is safe to visit? Simple. Use FREE Norton DNS for home.

Norton DNS for Home is a free service that provides a first layer of defense by which automatically blocks unsafe Web sites and safe guards your device when you surf the Web. On a computer, Norton DNS does not replace the comprehensive protection of a full security product such as Norton Internet Security or Norton 360. Instead, Norton DNS provides basic browsing protection and content filtering for all Web-enabled devices on your home network.

How does it work?

The Domain Name System (DNS) is like a phone book. Each time your computer visits a Web site, it needs to get the IP address of the site (computers only connect to IP addresses, not human-friendly names). When using Norton DNS, you get these IP addresses quickly, plus Norton DNS performs a quick check on each site to make sure that (according to chosen protection policy) the requested Web site is not dangerous. If the requested Web site is unsafe, you will see a warning that includes information on why we rated the site as dangerous. This site rating comes from our Norton Safe Web database, which can be accessed at safeweb.norton.com. Norton Safe Web processes billions of requests each day to deliver ratings to millions of users when they are browsing or searching on the Internet.

Why use it?

Here are 9 reasons why you should choose the FREE Norton DNS:

1. Fast and Simple to Get Started — Choose from three levels of protection. No complicated rules or settings.
   
   
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3. Blocks Unwanted Content — Norton DNS helps keep your kids safe from Web sites with undesirable content. Norton DNS blocks inappropriate content in 23 different languages.
   
   
4. Works in the Background — Norton DNS works quietly in the background. Norton DNS notifies you when it blocks an unsafe site.
   
   
5. No Slow Downs — Norton DNS does not take up disk space or memory. Therefore, the performance and efficiency of your computer is not affected.
   
   
6. Protects You Entire Home Network — Norton DNS protects all Web-connected devices on your home network, including tablets, laptops, desktops, game consoles and mobile devices. Norton DNS does this without any additional software.
   
   
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9. Different content filtering policies — The following three pre-defined content filtering policies are available for home and personal use:
   
   1. Policy 1: Security
      This policy blocks all sites hosting malware, phishing sites, and scam sites.
      
      
   2. Policy 2: Security + Pornography
      In addition to blocking unsafe sites, this policy also blocks access to sites that contain sexually explicit material.
      
      
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      This policy is ideal for families with young children. In addition to blocking unsafe sites and pornography sites, this policy also blocks access to sites that feature mature content, abortion, alcohol, crime, cults, drugs, gambling, hate, sexual orientation, suicide, tobacco or violence.